Return Policy

At corée, we want you to feel confident with every purchase. Every item is carefully checked before shipping, and customer satisfaction is an important part of our mission. We are committed to providing high-quality Korean skincare products and beauty tools designed to support your daily routine.

Because we believe in the quality of our products, we offer a 30-day money-back guarantee.

WHERE CAN YOU CONTACT US?

Our customer support team is available and will respond within 24 hours.

To help us process your request faster, please clearly provide:

Order number
Issue or reason for return
Photo or video of the item received
Your full name and email used for the purchase

Warning: Some companies may falsely claim to be corée or sell copycat products. If we cannot locate your order in our system, it may mean the order was placed with another provider.

HOW DO I RETURN A PRODUCT?

Our products come with a 30-day money-back guarantee.

If you are not satisfied with your item, you may return it for a refund. Simply contact our support team with your order number, reason for return, and include an image or video of the product you received.

Once your return request is approved, you will receive an email with return shipping instructions.

For a return, the product must be:

In its original packaging
In good condition, with no signs of heavy use
Clean and free from excessive product buildup, dirt, hair, or debris
Not damaged, altered, or modified in any way

Return shipping costs are covered by the customer. We do not offer free return shipping for standard returns.

We cannot process refunds for items that are still in transit. Please wait until your order arrives, then contact us if you wish to request a return.

IMPORTANT RETURN NOTES

Return shipping costs are not covered by corée
International and domestic return shipping costs are covered by the customer
Do not send the product back to the address on the packaging without contacting our support team first
Use tracked shipping, as a tracking number is required for refund processing

NON-REFUNDABLE ITEMS

We do not accept refunds for digital products, eBooks, gift cards, or any separate digital purchases.

If we offer personalized or customized products in the future, these items cannot be returned unless they arrive damaged or defective.

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Include the following details in your email:

Subject: Damaged or incorrect product
Order number
Full name
Email used for purchase
Description of the issue
Photo or video evidence

Once we receive your request, we will review it and arrange a replacement where applicable.

For damaged, faulty, or incorrect items, we may ask you to return the product using the cheapest tracked shipping method. If the issue is approved, we will cover the shipping costs for replacements of damaged or incorrect items.

If you prefer a refund instead of a replacement, the refund will be processed once we receive and inspect the returned item. Original shipping costs are not refunded.

WHEN IS A REFUND NOT POSSIBLE?

A refund may not be possible if:

The order is marked as delivered with valid tracking, but the package cannot be found
The order was not delivered due to an incorrect shipping address entered by the customer
The product is heavily used or damaged beyond normal inspection
The product has deep scratches, visible wear, or signs of permanent use
The product has been altered, modified, or misused
The return request is made after the return period has ended
The item is returned without approval from our support team

WRONG ADDRESS ENTERED AT CHECKOUT

Please make sure your shipping address is correct before placing your order.

corée is not responsible for lost or stolen packages delivered to an incorrect address provided at checkout. You may contact the courier directly, and we can provide tracking details and delivery information to help you follow up with them.

HOW SOON WILL I RECEIVE MY REFUND?

Once we receive and inspect your returned item, we will notify you of the refund status.

If your refund is approved, the amount will be credited to your original payment method within 5 to 7 business days.

For faster processing, we recommend using tracked shipping and sharing the tracking number with our support team.

LATE OR MISSING REFUNDS

If you have not received your refund yet, please follow these steps:

Check your bank account again
Contact your bank or payment provider
Contact your credit card company, as processing times may vary
If the issue is still not resolved, contact our support team